IT Assistant (full-time, 37.5 hours/week)
Schedule: Mondays through Fridays 9:00 am to 5:00 pm, with some intermittent evening/weekend shifts required to support library events/projects.
Hiring Range: Negotiable between $20.00-$23.00/hour ($39,000-$44,850/year), depending on experience, knowledge, skills, and abilities.
Benefits: OPERS retirement; health insurance and dental insurance (library pays 80% of monthly premiums for employee coverage); deductible reimbursement plan and Flexible Spending Account; vacation & sick time.
Reports to: Network and Systems Administrator
Summary:
The IT Assistant is primarily responsible for IT Helpdesk services, responding to requests from library staff and patrons. The IT Assistant is responsible for resolving technical issues at all WCDPL locations, assisting with special IT projects, operating AV systems for events, training patrons and staff, and performing routine IT tasks. The IT Assistant is a key member of, and support to, the entire staff.
Required Qualifications:
- Minimum of two (2) years post-high school work experience in IT/network maintenance (or college degree), computer maintenance and troubleshooting experience, user support and training experience; or an equivalent combination of training and experience.
- Ability to provide relevant examples that demonstrate a strong grasp of networking concepts, troubleshooting system-level network problems, and proficiency in use, configuration, and maintenance of network and end-user computer systems.
- Excellent verbal and written communication skills, including teaching users both one-on-one and in formal teaching situations. Strong team player.
- Strong skills needed in areas of troubleshooting; use of Microsoft Server and desktop operating systems; use of 3D printers, audio-visual equipment and sound systems, video recording technology for library programs, apps for e-books and streaming services, etc.
- Ability to work under pressure and meet deadlines while working without direct supervision.
- Ability to pass a comprehensive background check and a drug test.
- Valid driver’s license and insurability under Library policy.
Essential Functions of the Position (list is not all-inclusive):
- Provides user support services to staff and the public; assists staff and the public in resolving problems and answers technical questions.
- Performs deployments of technology applications in an accurate and timely manner; maintains computer hardware and applications; analyzes problems and provides resolution; maintains documentation.
- Manages end user windows-based and cloud-based applications. Supports locally installed or cloud-based production software and tests to ensure maximum support.
- Supports Network Administrator to ensure all library technology remains reliable and secure.
- Maintains confidentiality in accordance with Library policy, applicable laws, and regulations.
- Performs any & all other duties as assigned or directed in order to promote, further, and ensure the effective and efficient operation of the Wood County District Public Library.
To apply: Submit the following to Angie Babcock, Administrative Coordinator, at AngieBabcock@wcdpl.org:
- a detailed letter of interest stating why you are the right person for this opportunity,
- an updated resume,
- transcripts showing any college coursework or certification completions,
- a minimum of 3 professional references with current contact information,
- and a completed WCDPL employment application (available at wcdpl.org/employment)
Review of applications begins immediately. WCDPL is an Equal Opportunity Employer. No phone calls or in-person visits, please.
___________
Employment applications may be downloaded from the attachment below.
Applications are kept on file for 6 months and reviewed as openings occur.